Frequently Asked Questions

PelicansSuites.com is the official website for single-game luxury suite rentals for the New Orleans Pelicans. The site is operated by the Pelicans and powered by SuitePro.

All suites and premium spaces listed on this website are sold directly by the New Orleans Pelicans.

Your personal information is secured using industry-standard encryption and payment protection technology. All transactions are processed in full compliance with PCI DSS regulations. For more information, please refer to our Privacy Policy.

Luxury suites at Smoothie King Center provide a first-class game day experience, including:

• Premier sightlines and comfortable seating
• HDTVs
• Private VIP arena entrance
• In-suite catering options

Visit the Reserve Now page on PelicansSuites.com to browse available games and suite options. Purchases can be completed securely online. For personalized assistance, contact us at [email protected] or call 504.593.4970.

Once your suite purchase is confirmed, a member of the Pelicans Premium Sales & Service Team will follow up with details on digital ticket delivery. Tickets are typically issued prior to your event date, though timing may vary by game.

All suite tickets and parking passes are delivered digitally and can be accessed through your New Orleans Pelicans Account Manager. Tickets can be scanned for contactless entry and easily transferred to guests directly from your mobile device.

PelicansSuites.com accepts all major credit cards, including Visa, Mastercard, American Express, and Discover. ACH or wire transfers may also be available upon request.

Full payment is required to book a suite.

Suite prices include applicable fees unless otherwise noted.

Suite purchases are non-refundable, and all sales are considered final.

Your suite reservation will remain valid and will automatically transfer to the rescheduled game date.

If the game is canceled and not rescheduled, please contact us at [email protected] or 504.593.4970 for assistance.

After your suite is booked, the Pelicans Premium Sales & Service Team will provide catering menus and ordering instructions. Pre-orders are typically due several business days before your event. Additional items or refills can be ordered during the game through your suite attendant.

Some suites offer the option to purchase additional Standing Room Only (SRO) tickets. Please refer to your suite listing or contact us to confirm availability for your event.

Children under two (2) years old do not require a ticket if seated on the lap of an adult. Children two (2) years and older must have a valid ticket, including in suites.

Bags, purses, backpacks, and briefcases larger than 14" x 14" x 6" are not allowed inside the Smoothie King Center. The venue cannot store oversized or prohibited items. Medically necessary items may be permitted after proper inspection. In accordance with NBA guidelines, all bags are subject to X-ray screening. Bag and no-bag entry lines are available at each entrance to help streamline entry. For additional information, please review the Pelicans Know Before You Go policies.

Suites are ideal for entertaining clients, celebrating milestones, or hosting private gatherings. We’d welcome the opportunity to customize your event–please contact [email protected] or call 504.593.4970 to learn more about customization and branding options.

Parking near Smoothie King Center is available in nearby surface lots and garages.

Suite guests may enter Smoothie King Center through either the Elevator 1 & 2 Entrance on Dave Dixon Drive or the East VIP Entrance across from Lots 3 and 3A. Both entrances open one hour before the game.

Suites open 90 minutes prior to tip-off.

Yes. Food and beverage can be replenished throughout the game, and additional items may be ordered from the in-suite menu as needed.

For any suite-related issues on game day, please contact the Pelicans Premium Sales & Service Team.